The service quality provided to the clients by a company in IT sector is one of the most primary things that can affect the success of the company. It is essential for the company to ensure that the services they provide to the clients are of best level so that the best level of client satisfaction could be achieved. This helps them in retaining the present clients as well as attracts more new customers. To achieve this, the companies involved in the IT sector need to implement an effective service quality management system that is helpful for them to ensure the best quality of the services provided to the clients. The companies can easily ensure with the help of such a system that they are providing satisfactory quality of services to the clients. The ISO/IEC 20000-1:2011 certification is one such standard certification that helps in implementation of an efficient SQMS in the IT companies. The standard is internationally acclaimed and most of the IT companies used this to enhance the quality of services that they deliver to the clients. The ISO/IEC 20000-1:2011 certificate is mandatory for the companies that are involved in the IT sector and provide different services to the clients. The certification helps them in easy monitoring and improvement of service quality. ISO IEC 20000-1:2011 Certification and Accreditation Process, ISO IEC 20000-1:2011 Certification Body India.
The standard is divided in several parts and it is essential for the companies to comply with each and every part so that they could be granted the ISO/IEC 20000-1:2011 accreditation. Different parts of the standard deal with different aspects of the IT services including hardware and software services. When we talk about the ISO/IEC 20000-1: 2011 certification requirements, the first requirement is that the company must implement an efficient quality management system for the services so that the company could provide the best service sot the clients.
The ISO/IEC 20000-1:2011 certification process involves several steps such as the implementation of the system in the different sections of the company such as sales, marketing, engineering, installation, customer support etc. Once the system is implemented in the department, the certifying agencies evaluate the efficiency of the system. If everything is found fine, then the company is granted the certification. The system is also evaluated for the scope of improvement during the certification process.
When a company plans to apply for the certification, Optimum Certifications Inc. can be very helpful of the company. We are an internationally acclaimed certifying body approved by ISO to provide certification to the companies for different standards. We ensure a smooth and easy certification process for the companies at best ISO/IEC 20000-1:2011 certification cost.
Feel free to get in touch with us Get in Touch